Case Study
Bakescape by Sisters
A redesigned, menu-driven website with online ordering integration for a home bakery business.
01 — Problem
The Challenge
Bakescape by Sisters was growing quickly as a home bakery, but their website wasn't keeping up. The menu was difficult to navigate, there was no online ordering capability, and the design didn't reflect the warmth and quality of their baked goods.
Customers were constantly messaging them on WhatsApp asking about the menu, prices, and availability — creating a heavy administrative burden that a better website could solve.
02 — Research
Understanding the Audience
We analyzed how home bakery customers behave online. The key insight was that they wanted to see beautiful photos of products, understand pricing quickly, and place orders with minimal friction — ideally without making a phone call.
We also studied competitor bakeries and identified that a clean, appetite-driven design with clear categorization (cakes, cupcakes, cookies, custom orders) significantly improved customer engagement.
03 — Wireframe
Planning the Structure
We structured the site around 4 core pages: a hero-rich homepage with featured treats, a categorized menu page with prices, a custom order page, and a contact/delivery info page. Each product card included a direct WhatsApp order button.
The menu was designed as a visual grid so customers could browse by category and add items to their WhatsApp order seamlessly.
04 — Final Design
The Solution
A warm, inviting design with a pastel-inspired color palette that reflects the brand's homemade quality. Large food photography, clear pricing, and one-tap WhatsApp ordering on every product. The menu is organized by category with beautiful visual cards.
The redesign was completed in 72 hours, transforming an outdated site into a modern ordering platform.
Visit Live Site05 — Results
The Impact
Customers love the new menu-driven experience. The website now handles most of the ordering flow, freeing up the Bakescape team to focus on what they do best — baking. Delivery inquiries increased by 40% within the first month.
06 — Lessons Learned
Key Takeaways
- For food businesses, the menu IS the product — make it visual, organized, and easy to navigate.
- WhatsApp ordering integration reduces admin work and improves customer experience simultaneously.
- A redesign can dramatically reduce operational overhead when done with the right user flows.
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